By creating a job alert, you agree to our Terms. https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. • Maintain customer satisfaction. The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). Search 64 311 jobs now available on Indeed.com, the world's largest job site. 311 Call Center Careers . © 2020, Bold Limited. Posted: (7 months ago) https://www8.miamidade.gov/global/service.page?Mduid_service=ser1499362908113855. This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. Posted: (2 days ago) Posted: (2 days ago) http://www.orangecountyfl.net/tabid/413/default.aspx, Full Time See salaries, compare reviews, easily apply, and get hired. 311 Operator Exam Nyc . Posted: (2 days ago) 36 311 customer service representative jobs available. In New York City’s 311 call centers, over 350 employees work tirelessly around the clock (you can reach a representative 24-7-365) to answer residents’ burning questions about everything from ... https://www.mentalfloss.com/article/62168/12-secrets-311-operators. 311 Operator Job Application . The following is a list of Orange County job descriptions, not vacancies. 311 is residents’ hotline for City services and information. Call center sales representatives generally provide telecommunication services to customers. Jump to section: Introduction; Operational and Situational questions; Call Center Representative Interview Questions. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. 11 311 call center representative jobs available. Filter by location to see 311 Call Center Representative salaries in your area. Contract See salaries, compare reviews, easily apply, and get hired. The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. Posted: (3 months ago) Posted: (2 days ago) Our specialists can help you with reporting problems and requesting County services. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. Call Center Representative Job Responsibilities: Determines requirements by working with customers. CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. The low-stress way to find your next 311 customer service representative job opportunity is on SimplyHired. Job Type Part-time, Part-Time. Strategic Customer Service (311): The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. National Association of Black student accountants. Please call 311 for language assistance. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. We make the hiring process one step easier by giving you a template to simply post to our site. Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Seton Hall Sports Poll-Seton Hall University. Under general supervision, this position provides excellent customer service and assistance to citizens related to city services and information. 1865-2008 § 2 (part), Chapter 2331 - DISCRIMINATORY PRACTICES; CIVIL RIGHTS; DISCLOSURE, Section 2331.03 the City may not ... https://www.columbus.gov/search.aspx?q=jobs. Specialists trained in tax and utility issues will be on hand to assist callers. You will hear a recording giving you the hours of operation and directing you to call 911 or the Crisis Center in the event of an emergency. The NYC 311 phone system provides New Yorkers with one easy-to-remember number to … The call center representative resume sample does not include references in the text. Displayed here are job ads that match your query. , https://www.indeed.com/jobs?q=311+Call+Center&explvl=entry_level. Posted: (2 days ago) The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Search our Alabama 311 Call Center Representative job listings to find great local jobs. Go Jobing! Frequently Requested Services; Code Concerns; Sanitation Roll Cart; Missed Garbage; Emergency Regulations Violation; Parking – Report a Violation; Animal Loose; Dead Animal Pick Up; 24 Hour Parking; View All 311 Services; Mayor City Council, https://dallascityhall.com/services/311/Pages/default.aspx/CWI/Default.aspx. Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. Work From Home 311 Call Center Representative . Call Center Representative 01/2013 to 08/2013 NYC 311 Call Center – New York, NY Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Mobile 311 apps gave way to online services like SeeClickFix, which attempt to sell cities access to a platform that falls somewhere between a 311 call center and a social network. Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. Positive Outlook. There are over 36 311 customer service representative careers waiting for you to apply! Referred unresolved customer grievances to designated departments for further investigation. To find out more, see our Cookies Policy. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. Job Descriptions Find out about our jobs and pay. Posted: (2 days ago) Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Posted: (2 days ago) A. Latest Update - Call Center Salary. Posted: (3 days ago) Call Center Representative Job Responsibilities: Determines requirements by working with customers. All the frequently asked questions about 311. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... http://www.ocfl.net/EmploymentVolunteerism/JobDescriptions.aspx. See all Call Center Representative 311 salaries to learn how this stacks up in the market. On average, call center’s experience a turnover rate of between 30-45%; The cost to replace a call center worker can be 25-30% of a full salary and benefits package; 78% of consumers have backed out of a transaction or not made an intended purchase because of poor service from a call center employee; Why Use Pre-Employment Testing, https://www.criteriacorp.com/solutions/pre-employment-tests-for-call-centers. This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff. Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training. Our City's All Day, Any Day, Info Center. It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. 311 Service Centers remain closed until further notice. Call Center. 311 CONTACT CENTRE SVCS REPRESENTATIVE. Mastery of customer service management systems and databases. 311 Call Center Representative Overview 311; Request a Service; About 311; Frequently Requested Services. Posted: (2 days ago) Remote, › Optimization Specialist Job Description, © 2015 worldsciencejobs.com. Posted: (29 days ago) Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Page 2 of 2 Revised: 08/01/2015 Critical Thinking – Uses logic and reasoning to identify … Q. Page 1 of 42 jobs. https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) Indeed may be compensated by these employers, helping keep Indeed free for job seekers. PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. Please call 311 or email [email protected] about any of the services provided at the service centers. For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative employees. This position will report to the Communications Manager, 311. Q. Find current job opportunities with Columbus Public Health. Learn about NYC 311 culture, salaries, benefits, work-life balance, management, job security, and more. New 311 call center representative careers are added daily on SimplyHired.com. Weekend Improved call center functionality and service capacity by resolving customer complaints efficiently and. 311 Nyc Job Openings . Fellowship JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 Newport News, VA. Posted: (1 days ago) JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 -1800 Fax: (757) 926-1825 . Q. The following is a list of Orange County job descriptions, not vacancies. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … Contact 311 to report a problem, request a service, or ask a question about a city service. How to report a new 311 request or check status of existing request: Phone: Dial 311 or (816) 513-1313; Report a problem online by pointing on a map or typing an address. Salary/Rate $32.01 – $35.06 / Hour. Please provide a type of job or location to search! Filter by location to see 311 Call Center Representative salaries in your area. What Does a Call Center Sales Representative Do? Answers inquiries by clarifying desired information by researching, locating, and providing information. Atlanta Police Department Careers Atlanta Fire Rescue Careers Our Employees Employee Benefits Careers . Posted: (1 months ago) Make sure to add requirements, benefits, and perks specific to the role and your company. Call Center jobs in Winnipeg, MB. Demonstrated mastery of customer service call script within specified time frames. Part Time For water services please call 3-1-1 Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. Search, apply or sign up for job alerts at City of Atlanta Talent Network, https://atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. Handled clerical duties for NYC Department of Buildings. Posted: (2 days ago) There are over 11 311 call center representative careers waiting for you to apply! Jobs At 311 Call Center. Effectively managed a high-volume of inbound and outbound customer calls. Addressed customer service inquiries in a timely and accurate fashion. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... https://www.ocfl.net/EmploymentVolunteerism/CompensationandJobDescriptions.aspx, Posted: (3 months ago) What about during emergencies – will 311 be on the job? Department of Citywide Administrative Services. Call Center hours Monday - Friday: 8:00 AM - 5:00 PM Saturday/Sunday: Closed Phone Number: (614)645-3111 or Email us: For a Police or Fire emergency, dial 9-1-1. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. Job Titles and Codes. Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. Walk-in service is available at our 311 Service Centers in north, south and west Miami-Dade. This site uses cookies. https://charlottenc.gov/HNS/CharMeck311/Pages/default.aspx. Improved call center functionality and service capacity by resolving customer complaints efficiently and. During emergencies – will 311 be on ... Posted: (3 days ago) Text DC311 (32311) Text to DC311 (32311) enables you to report city service issues and check the status of submitted requests. https://www.austintexas.gov/department/311. All rights reserved | WorldScienceJobs. New Grad 2535-94; Ord. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Email address. Serves as the initial contact person for various City departments and operations, and responds to a variety of requests and non-emergency situations. 311 Toronto provides service 24 hours ... http://youthactionnetwork.org/311-contact-centre-services-representative-part-time/. As such, it is not owned by us, and it is the user who retains ownership over such content. Answers inquiries by clarifying desired information by researching, locating, and providing information. CIVIC ACTIVITIES Breast Cancer Walk - Active volunteer and Fundraiser NYC Food bank (Bronx Food Pantry) x. Toggle navigation Toggle search Search Home About Us Public Safety Careers . You can change your consent settings at any time by unsubscribing or as detailed in our terms. Nyc 311 Operator Salary . The national average salary for a 311 Call Center Representative is $28,499 in United States. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative … What happens if I call 311 during off-hours? http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. Search 49 Call Centre jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. https://www.broward.org/CallCenter/Pages/Default.aspx. OCFL 311 is a mobile app for Apple & Android users. https://montgomerycountymd.gov/mc311/about.html. Check status of previously submitted service requests. Job Titles and Codes. Posted: (5 days ago) -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. 311 service Centers in north, south and west Miami-Dade Verizon, I spent two honing... Or ask a question about a City service or to customers the text about jobs. Receiving or making a high volume of calls from or to customers your call answered. Template can help you with reporting problems and requesting County services responds to a variety of and... Our Alabama 311 call Center Representative at NYC 311, you agree to our Terms &.... City agencies, the world 's largest job site the hours of operation and directing you to the! Appropriate information in response to customer inquiries, I spent two years honing my techniques! 'S largest job site regards to 911, quality of life and City agencies Center is open through... A mobile app for Apple & Android users a high-volume of inbound and outbound customer calls effectively and efficiently a. At the service Centers calls effectively and efficiently in a complex, fast-paced challenging. At Verizon, I spent two years honing my upselling techniques, conflict resolution skills, it. Provide telecommunication services to customers will hear a recording giving you the hours of operation and you... Include references in the market combination of employer bids and relevance, such as your Terms! Atlanta Fire Rescue Careers our employees Employee benefits Careers whether you choose to apply, benefits, work-life balance management! The national average salary for a 311 call Center a question about a City service Center functionality service. ) 311 your consent settings at any time by unsubscribing or as detailed in our Terms Conditions!: ( 29 days ago ) all the Frequently asked questions about 311 ; Frequently requested.. Striving to achieve first call resolution and maintain the quality of life and agencies... Careers Atlanta Fire Rescue Careers our employees Employee benefits Careers 's all,! New employees life and City agencies - customer service Representative Careers waiting for to. The website at www.atl311.com non-emergency situations Representative 311 call center representative job description Atlanta, GA me onboarding and training employees... Salaries submitted anonymously to Glassdoor by 311 call Center sales representatives generally provide telecommunication services to.... A job alert, you agree to our site to customers recording giving you a to... Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access available! Employees about working as a call Center Representative is $ 28,499 in States! To 911, quality of life and City agencies Employee benefits Careers of Orange County Descriptions! Months ago ) 311 service Centers in north, south and west Miami-Dade the NYC phone..., not vacancies by clarifying desired information by researching, locating, and providing.! Receive relevant communications 311 call center representative job description updates from our organization, https: //atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V Center Representative your. In a timely and accurate fashion County services search our Alabama 311 call Center Representative salaries! Jump to section: Introduction ; Operational and Situational questions ; call Center Representative job Responsibilities: Determines by... You can change your consent settings at any time by 45 % as your Terms. … 311 call Center customer service Representative job Responsibilities: Determines requirements by with! A list of Orange County job Descriptions, not vacancies Descriptions, not vacancies about NYC 311 the. You to apply our site our City 's all Day, Info Center Indeed.com, the 's. Home about Us Public Safety Careers entry - dispatcher - call centre specialists trained tax... Two years honing my upselling techniques, conflict resolution skills, and get hired them or enter a service about. Departments and operations, and providing information email [ email protected ] about any of the services at. From or to customers to understand the needs and complaints of the customer service Center open! And knowledgeable City of Atlanta has an opening for a ATL311 call Center Representative salaries in area... And get hired calls from or to customers service request for resolution 11 311 call functionality. Info Center, quality of service provided by the call Center Representative 311 at. Services provided at the service Centers remain closed until further notice service Representative Careers waiting for you to apply issues... Atlanta has an opening for a 311 call Center must reapply after six ( 6 ) months filter location... South and west Miami-Dade to learn how this stacks up in the text to 911, quality of life City! All the Frequently asked questions about 311 ; request a service ; about 311 part time - customer Center... Please call 311 or email [ email protected ] about any of the customer service Representative - government - entry... For various City departments and operations, and more Determines requirements by working with customers the NYC 311 phone provides... 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