Compassion and clarity are key ingredients of effective conversations and our specialist training focuses on building the confidence, knowledge and skills needed. Learn how to have difficult conversations with colleagues, employees, and managers. Taught in an interactive workshop format, this instructor-led course offers processes and tools for making hard conversations easier to hold. Read more on Difficult conversations or related topic Giving feedback Develop your communication skills to improve your relationships, teamwork, and business performance. Learners will develop the confidence and competence to address performance issues immediately before challenges escalate. Difficult Conversations in the Workplace As a manager, it inevitable that you will need to have conversations you would rather not. Being courageous when it matters the most. Then let’s go. Navigating Difficult Conversations…20-min team exercise Bob Peter Culture and Engagement , Leadership , Personal Development , Teams , Uncategorized Here is a quick exercise you can do with your team using our NDC training materials. Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this one-day program led by negotiation experts Bruce Patton and Douglas Stone. More often than not it is the tough conversations around poor performance or inappropriate behaviours we find the toughest. As a manager or supervisor, being able to talk about sensitive and emotive issues is an important part of the job but it's also one of the toughest. The 10 most difficult conversations: new (surprising) research. Difficult conversations don’t have to be that difficult but they do need to be handled sensitively. that will inspire bosses and employees alike to communicate with compassion and respect. Whether dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Power & Presence Training is committed to meeting your virtual training and coaching needs during this time of social distancing.. It is important that emotions and information are managed in an empathetic manner whilst still being able to get your message across in a calm and considerate manner. Most everyone dreads the difficult, challenging conversation. Don’t let difficult conversations with clients or team members throw projects off track - this is the hardest and most important part of a PM’s job. Difficult conversations in the workplace - employee course. Great. While all difficult conversations are unique, it doesn’t mean you can’t prepare for them. Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. Difficult conversations seem to be very few people’s forte. Training to have successful difficult conversations is crucial if you want an outstanding culture in your school. Know what you want to achieve in advance. Got it? Be sure to stay positive, listen without judging and don't be defensive. Participants of the difficult conversations training learn strategies for how to have a difficult conversation, handle emotions and structure. Difficult conversations are emotional and can be stressful for everyone, but it's important we try not to BE emotional during the conversation. Use this how to guide for approaching difficult conversations, and you’ve got nothing to fear. If you would like to tell us … Review us on. Difficult workplace conversations: the best strategies for managing them. Difficult conversations and how to handle them. When I have worked with middle managers/team leaders, this is usually the aspect of their work that they find really challenging and they often make matters worse by avoiding addressing the difficult issue in the early stages. Difficult conversations are scary because the stakes are high and there is a real cost of failure, raising everyone’s defenses. It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. The PD Training Managing Difficult Conversations course is now available throughout New Zealand, including Auckland, Wellington, Christchurch and also via instructor-led online training. Hi Nikki. It will also cover how … There are dozens of books on the topic of difficult, crucial, challenging, fierce, important (you get the idea) conversations. Donna facilitates multiple training programs such as Let’s Read, Group Facilitation, Having difficult conversations, Reflective Practice with CCCH. Every individual has to face difficult conversations from time to time, be it with customers, colleagues, staff, stakeholders or managers. Successful difficult conversations are about resolving issues, quickly, kindly and effectively – because conflict costs you money, causes stress and blocks school improvement. These situations call for having difficult conversations. We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer [Watch a short video about difficult conversations] Think of a conversation you’ve been putting off. But it 's time to time, be it with customers, colleagues staff. Confidence and competence to address performance issues immediately before challenges escalate, stakeholders or managers conversations can make a difference. 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